CASE STUDIES

From a two-hour report to a one-minute workflow

A practical enablement programme that turned everyday administrative work into measurable, checked automations.

/YEAR: 2026
/INDUSTRY: Manufacturing
/TEAM: Administration,Import/export

/CLIENT: A feather and down manufacturer, with direct sales and import/export operations.
/KEY QUESTION FOR COOSMO: "How can AI move from individual experimentation to repeatable work the team can check and maintain?"
/ACTION: We worked on real administrative processes, built the automations with the people doing the tasks, and agreed validation checks before delivery.
/IMPACT: Management reporting dropped from 1–2 hours to about 1 minute. Four of the eight people evaluated were classified as internal champions.

COLLABORATION

Build on the real process, with the people who own it

The programme focused on the daily work of administration and import/export rather than on generic classroom exercises. Each use case started from the actual files, steps and decisions already used by the team.

We built the workflows alongside the people who would use them and defined how outputs would be checked against the previous Excel-based process. That made adoption and quality part of the implementation, not an afterthought.

OUTCOMES

A measurable workflow and new internal capability

The management report moved from a manual 1–2 hour process to a workflow that takes about 1 minute. The client validated the result through sample checks against the previous process.

The evaluation also identified four internal champions among the eight people assessed, giving the company a practical base for extending the work without making Coosmo the permanent bottleneck.

≈1 min: for management reporting, down from 1–2 hoursVerified
4 of 8: people evaluated classified as internal championsVerified

WHY IT WORKED

Why it worked

01
Real work first
The use cases came from the people doing the tasks and used the company's actual files and procedures.
02
Checks designed in
Outputs were compared with the previous Excel process through agreed sample checks.
03
Capability stays inside
Internal champions were identified so knowledge could spread beyond the first users.